OUR GUARANTEE

When you place your order, we want to ensure that you receive a high-quality product every time. We take pride in our car seat covers and strive to deliver exceptional craftsmanship. However, in the rare event that you encounter any issues with the quality, we are here to assist you. Please follow the steps below to initiate the resolution process:

Step One: Email us at [info@covermyjourney.com] with a detailed description of the issue you have encountered. We value your feedback and want to understand the problem thoroughly to provide an appropriate solution.

Step Two: Along with your email, kindly attach any relevant photos showcasing the issue. This will enable us to partner with our dedicated production facility to identify the cause and find a suitable resolution.

Step Three: Inform us whether you would prefer a refund or a replacement for the affected product. We want to make sure you are satisfied with your purchase, and we are committed to addressing your concerns promptly.

Please allow up to 48 hours for the processing of refund or replacement requests. As a made-to-order business, we prioritize delivering personalized products tailored to your specifications. Therefore, returns and replacements will only be processed in instances where there are quality defects in the printing or construction of the car seat covers.

At Covermyjourney.com, we strive to exceed your expectations by providing exceptional products and service. We stand behind the quality of our car seat covers and aim to resolve any issues you may encounter swiftly and to your satisfaction. Your trust is important to us, and we are dedicated to ensuring your complete confidence in our products.

If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience with us as seamless as possible.

Thank you for choosing us. We appreciate your trust and look forward to serving you.